"Convincing quality, compelling logic"

 

Online Store Terms and Conditions

1. Detailed description of goods and/or services 

Cogency cc is a business in the software development industry that provides customised tools, solutions and consulting services.

2. Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 2 working days. At present all goods are delivered online via electronic mail. 

3. Return and Refunds policy 

The provision of goods and services by Cogency cc is subject to availability. In cases of unavailability, Cogency cc will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee.

4. Customer Privacy Policy

Cogency cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted 

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Cogency cc bank account, the details of which will be provided on request.

6. Card acquiring and security 

Card transactions will be acquired for Cogency cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details 

Customer details will be stored by Cogency cc separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Cogency cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile 

This website is governed by the laws of South Africa and Cogency cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Cogency cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information 

This website is run by Cogency cc (close corporation) based in South Africa trading as Cogency and with registration number 2007/113031/23 and M Price (Managing Member).

13. Cogency cc contact details 

Address: 4 Swift Street, Salt River, 7925
Email: info@cogency.co.za